New Jersey has launched the COVID-19 vaccine hotline that is staffed 12 hours a day. The line is aimed at helping to answer questions about appointments and registration.
The State’s toll-free vaccination hotline (855-568-0545) is available to assist callers with identifying if they are currently eligible for vaccination, pre-register for the vaccine, and help them identify locations nearest to them where they can get vaccinated.
The hotline is open from 8 a.m. to 8 p.m. every day and can help callers in more than 240 different languages.
Due to limited vaccine supply, appointments continue to be limited and will not be immediately available for callers. As appointments become available in NJVSS the call center agents will be fully trained and ready to assist with scheduling.
In the near future, call center agents will also be able to assist callers in looking up registrations, scheduling appointments, and editing appointments in NJVSS.
NOTE: Callers will have to contact vaccination sites directly for support in making appointments for sites that are not using the State’s scheduling system (NJVSS). Call center staff only have the capability of registering and scheduling users in NJVSS.
All members of the public can be directed to the NJ COVID-19 Information Hub, covid19.nj.gov, for information about vaccination eligibility and how to make an appointment.
Is there any help available if I have a problem registering for the vaccine with the NJ Vaccine Scheduling System?
If you experience an error or need support with the New Jersey Vaccine Scheduling System, you can:
- Complete an online form at covid19.nj.gov/vaccinehelp
- Call 855-568-0545 for automated phone support
Note: Due to high call volumes, callers are experiencing long wait times. Your call will be answered in the order it was received. New Jerseyans seeking help can also use covid19.nj.gov/vaccinehelp